Page 438 - F2 - MA Integrated Workbook STUDENT 2018-19
P. 438
Chapter 16
Test your understanding 11
Match the following performance measures with the most appropriate
balanced scorecard perspective.
Perspective Performance measure
Financial Repeat customer visits
Internal business process ROCE
Learning and growth Operational efficiency
Customer Number of new products launched
Test your understanding 12
In the context of a balanced scorecard approach to the provision of
management information, which of the following measures might be
appropriate for monitoring the Learning and growth perspective? Select all
that apply
Tick
Training days per employee
Employee satisfaction
Cost income ratio
Percentage of revenue generated by new products and services
Labour turnover rate
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