Page 325 - SBL Integrated Workbook STUDENT 2018

Managing strategic change

Change management styles

Change of any kind (but especially if transformational change is needed) will often
encounter resistance from within the organisation. Kotter and Schlesinger suggest a
number of ways in which this might be overcome:

Participation

Facilitation and Education and
support communication

Manipulation
and co-optation Power/coercion

Negotiation

As to which of these approaches is best, this will often depend on the context of the
change.

Illustrations and further practice

Now try TYU question 3.

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