Page 24 - Microsoft Word - 00 P1 IW Prelims.docx

Chapter 1

1. Determine
areas to
benchmark and
Repeat set objectives

7. Implement and 2. Identify KPIs
monitor actions

Benchmarking
process
6. Decide on 3. Select partners
actions to close to benchmark
gap against

4. Measure
5. Measure own
performance and performance of
identify gap partners using
KPIs chosen

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