Page 2 - CAS Appreciation
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Lauren Lee Bhaskar Mandal
Director, Customer Experience Director, PPI Business System
My name is Lauren Lee and as the new Director of Customer Experience for my name is Bhaskar Mandal and I am the PPI Director for IES. Together
IES. I wanted to introduce myself and start with a Thank You for all that you with Lauren, we will build a partnership to ensure that we are using
do for our customers day in and day out. I have been with the company for a customer feedback to help drive Continuous Improvement and Effective
KPI Management for the division. Our customers share valuable
little over 11 years and am thrilled to have the privilege of managing our
information with us with each transaction on how we can improve.
customer experience program for IES and CMD. It has been a challenging year Someone once told me, Feedback is a gift- it is never negative or
and you show up every day just to ensure our customers have what they need positive. It is always an opportunity for us to change the way we do
to perform their jobs well. We are about a third of the way complete with Q4 business and to take a candid look at how we can evolve and not only
and if I had to leave you with one message it would be to really think about retain the customers that we have but attract new business as well
every call, email, customer visit as an opportunity to do at least one thing that
will impress or delight our customers.
