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numbers or email addresses they should print a copy of the “Town Telephone Notification
System” form available on the Town website or you can pick up forms at the Communications
Center located in the Police Station at 285 Ipswich Rd. or at Town Hall. Notifications can be done
via Phone/Voice, Email and Text. In 2016 we used this system 18 times to send out messages
related to Power Outages, Carbon Monoxide Safety, DPW road paving and road closures and
trash pickup delays.

Power Outages:
If you should lose power to your residence it is extremely important to notify National Grid at
either 1-800-322-3223 or 1-800-465-1212, as they prioritize their response based on the number
of power outage calls received from the residents in a community. Please keep this number in a
handy location.

House Numbers:
Please POST YOUR HOUSE NUMBER in a manner that is visible day or night to any
responding emergency units regardless of what direction they may be coming from. This is vitally
important to your safety and the safety of everyone in your house. Please choose LARGE,
reflective numbers.

Alarm Systems:
If you have a home alarm system I would encourage you to provide the Communications
Department with a list of contact #’s in the event that we need to reach you regarding any
emergency situation that may arise at your home. Alarm update forms can be picked up at the
Communications Center on any day of the week at any time. Information provided is used solely
by the Communications Department in assisting the Police, Fire and other Public Safety agencies
in town during emergencies. L.W. Bills Co. of Georgetown maintains the equipment at the
Communications Center for alarm monitoring of residences and town buildings. Residents
interested in connecting directly to the Communications Center can contact me or L.W. Bills Co.
directly, please note that there is a yearly maintenance fee for this connection.

False Alarm Fines:
Please be aware that there is a fine of $50 for each false alarm other than those caused by faulty
telephone service, electrical storms or the town’s main monitoring console. New alarm systems
and new residents are allowed a two month grace period during which a penalty fine will not be
assessed. This fine applies to all alarms regardless of how they come into the Communications
Center.

911:
For more information on the 911 system in Massachusetts please visit the State 911 Department
website at www.mass.gov/eopss/agencies/state-911/ .

Residents are encouraged to verify with the Communications Department that the information
contained in the state 911 database for your landline phone is correct. To do this, call the
Communications Department any time, day or night, at 978-887-8136, and ask to conduct a 911
test to verify the correct information for your residence. This should be done for every phone # on

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