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your property (not including cell. phones), especially if you have a home office or in-law
apartment. If you have any questions, please do not hesitate to call.
Remember, 911 should only be used for an emergency situation. An emergency is any
situation where your call would “SAVE A LIFE, STOP A CRIME, REPORT A FIRE” or
for testing purposes as described above.

I would like to thank all the Town Departments and their employees for their assistance and
cooperation throughout the year, it is a pleasure to work with professional and dedicated public
servants as we serve the residents of Boxford.

I am proud of the work performed on a daily basis by the dedicated Communications Dispatchers
who serve the residents of Boxford.
The following Dispatchers were employed during the year and are list alphabetically along with
their date of hire: Tyler Dechene (1999), Peg Decoteau (2004), Ron Dole (1998), Jim Fernandes
(2005), Kara Fitzpatrick (1996), Loralee Pomilla (2015), Michael Powers (2004), Andrew Ulman
(2002) and Kathleen Zolla (1988).

Statistics for the year are shown on the chart on the next page.

Respectfully submitted by

Warren Gould (1986)
Director of Communications
COMMUNICATIONS DEPARTMENT

The Communications Department serves the residents of Boxford as the 911 and Public Safety
Communications Center handling emergency and non-emergency phone calls and radio
communications for the Town of Boxford Public Safety Departments. The Department is staffed
24 hours a day, 365 days a year by professional Dispatchers. The Department answers all calls for
the Police Department and Animal Control Officer as well as most calls for the Fire Department
and Highway Department (unless the call is made directly to those department offices).

Equipment Replacement/Upgrades:
We have an ongoing mobile and portable radio replacement program for the Police Department,
Fire Department and Department of Public Works where a percentage of units are replaced
annually. This allows for every radio to be replaced on a rotating cycle within a period of 12 to 15
years. Additionally, Town Meeting approved the replacement of the Fire radio
“voter/comparator” which is one of the integral infrastructure parts of the Fire Department radio
system. We started using the “I am Responding” service in September which allows for the real
time display of Call Firefighters who are responding to a particular call. This information is
extremely beneficial to both the Communications Dispatchers as well as the Fire Department in
order to ensure proper resources are available. In June we had part of our primary Dispatch
Console furniture replaced which was funded entirely through grant funds. The new console
allows for both height and depth adjustment and can handle up to 8 Computer Monitors of which
all are in use. We are working with the Police Department and the Masconomet School

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