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responsible for maintenance of policy records,

customer requests and informing policy-owners

about any material changes that affect their

policies.

4. CLAIM ADMINISTRATION

The employees in this area are responsible for the

actual settlement of claims. They analyze the

claims received against various policies. After

thoroughly studying the claims, they decide

whether the claim is valid. They calculate the

benefit amounts for settlement of all valid claims.

Any claims that are found invalid are rejected.

5. MARKETING

The marketing department studies consumer

behavior needs and wants. On the basis of these

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