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Trend Micro Antivirus, Cork, Ireland

Telesales Executive, Italian market.

 Enable resellers, through proactive phone based campaigning, to communicate and
sell the business value of Trend Micro products to end users.
 Managing 50/60 calls per day in order to achieve 15 contacts with decision makers to
pass to the Italian Business unit in Italy…
 Responsible for ensuring telephone activity meets the standards set expected of a
telesales agent. Achieving targets.
 Proactive contact with resellers and/or end-users to qualify and generate sales leads
from enquiries on Trend Micro products.
 Contract maintenance
 Client database updates

 Responsible for own portfolio of 50 Resellers to grow them under the “T1000”
program.

June 2007 to June 2008
Marriott Vacation Club International, Cork, Ireland
Outbound Sales Consultant for the European Department

 Pre Call Planning: analyze customer needs and set call objectives;
 Sales (target based): ensure all company products are offered to gain customer
satisfaction and establish long term relationships;
 Coaching (complete assistance of new hire guides focusing on company’s policies
and procedures, booking system knowledge, customer service and sales training

January2007 / June 2007

R.C.I Global Vacation Network, Cork, Ireland
Inbound Sales Consultant for the Italian Department
 Sales: ensure that all weekly and monthly targets are achieved and exceeded for all
the products;
 Customer service: ensure that all the bookings are processed timely and efficiently
in order to eliminate any member complaint and gain customer trust;

March 2006 / December 2006 Relocated to Cork, Ireland

During these 9 months I have covered a number of positions from Static Guard in building
site, Industrial Cleaning Operator and Maintenance worker at Kingsley Hotel while
improving my English languages skills.