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March 2005 / February 2006
Telecom Italia, Bergamo, Italy
Sales Representative
 Sales: achieving competitive targets through cross selling and up selling to an
existing database of clients;
 Marketing: Identification of sales trends to present to store manager resulting in
actions agreed with Store Manager;
 Team work: Working with Staff, Store Managers, Area Manager on a daily basis to
drive stores in the Region

1999 / 2005
Auchan Supermarket
Staff Supervisor and Purchase Administrator
 Monitor all requests for goods and liaise with the suppliers to ensure delivery is
done timely and payments as agreed;
 Coordinate, manage and supervise a team in order to ensure store organization is
effective while focusing on delivering a great customer service;
Esselunga Supermarket

Store worker
 Restocking empty shelves, staying at the till and keeping sufficient stock level in
store.

Educational Details:
Diploma in Accounting at Istituto Tecnico Commerciale “ B. Belotti “

Military Service “ Carabinieri “ ( Garda Service )
Fluent in English and native Italian speaker

2009/05 – 2009/06: Tele Sales – Marketing Impact Training, Douglas, Cork

This is an intensive six weeks Fas Sponsored. Fetac validated the Telemarketing (Telesales
Program Included the following modules:

Telemarketing

Customer Care skill for the call centre environment

Office: Microsoft Word, PowerPoint, Excel (formula, Spreadsheet), Access (Table, Queries)

Career Planning

Manual Handling