Page 4 - June Mag2025

COO REPORT

Jeremy Stephenson
GCU COO

Embracing Technology,

Enhancing Your Experience

t GCU, our members are at the heart of ev- • Simpler Application Process:
erything we do. As Chief Operations Officer, Also coming soon are new, easy-to-use tools for ap-
I’m pleased to share recent improvements plying for annuities and life insurance. These improve-
to our technology and services—all de- ments will make applications faster and simpler, help-
A signed to benefit you directly. ing GCU welcome new members across America and
to serve you, our current membership, more quickly.
Available to you now:
New Member and Agent Websites: • Better Phone Support:
• Our updated website portals provide a secure and easy- Starting in mid-July, we will implement our new Ring-
to-use way to manage your annuity and life insurance Central phone system. This advanced phone system
policies anytime, from anywhere in the U.S. or Canada. means we can help you immediately when you call—no
Moving to these new portals is just the beginning. Soon, more waiting for a callback from voicemail. You’ll re-
you’ll see additional information about your policies, ceive quicker assistance with your accounts, whenever
live chat support, and self-service options like updating you need it.
your address. Rest assured, the services you currently Our technology updates are guided by our ongoing
enjoy—like speaking with us by phone or receiving in- dedication to excellent service and by listening to you, our
formation by mail—will continue. members. Your voice matters, and these enhancements
Coming soon: reflect your valuable feedback.
• New GCUusa.com Website: Thank you for your continued trust in GCU. We’re excit-
Later this year, we’ll launch a completely updated pub- ed to serve you even better in the months ahead.
lic website. We know our current site can be difficult
to use, so we’re working hard behind the scenes to
provide a simpler, friendlier user experience.

GCU Home Office

Hours of Operation

The GCU Home Office (800.722.4428) is open
Monday through Friday 8:30 am to 5 pm EST.

The Call Center (855.306.0607) accepts calls
Monday through Thursday from 8:30 am to 7 pm
EST and Fridays 8:30 am to 5 pm EST.

The Home Office will be closed Friday, July 4 in
observance of Independence Day. Regular busi-
ness hours will resume on Monday, July 7.

5400 Tuscarawas Road, Beaver, PA 15009

2 GCU MAGAZINE JUNE 2025