Page 33 - Phil 23-24 holiday pops digital program

Spotlight on...
Erin LaFleur, Box Office Manager

It takes many tal- Conservatory at Berklee, where she spent
ented people to four wonderful years working with the
run the Plymouth incredibly talented students and faculty.
Philharmonic Or- In the fall of 2021, Erin applied for the Box
chestra. Celebrat- Office Manager position with the Phil.
ing 108 seasons of Unbeknownst to her, she submitted her
success is a tes- resume within an hour of the job posting.
tament to the unwavering commitment As they say, the rest is history!
and expertise of each member of our Phil
family. Now firmly rooted in her role at the Phil,
Erin finds joy in problem-solving and
If you’ve purchased tickets to the Phil, thinking on her feet. She is grace under
chances are you’ve interacted with our fire in the excitement and chaos of show
Box Office Manager, Erin LaFleur, who days. “I really enjoy helping our patrons,”
handles all things ticketing. For the launch said Erin. “Seeing the joy on their faces
of a new season, she prepares all the or hearing it in their voices and knowing
subscriber materials and builds the shows that I’m a small part of that is a wonderful
in our ticketing system. As subscription feeling.”
renewals and preorders stream in, she
manages the phone lines, filling orders Beyond the box office, Erin loves reading
and answering questions. Before tickets and is a big supporter of her local
go on sale online, Erin reserves the seats library. She will happily accept book
for our subscribers and preorders for each recommendations if you wish to email
show. her! Erin also enjoys
spending time with
During the season, Erin is likely the her family, going to the
person you speak to on the phone for ticket lake in the summer, and
orders, exchanges, or general questions. having quiet nights at
She is behind the box office desk at all our home with her husband,
shows, selling tickets, reprinting orders, Andrew, and their two
and assisting with issues or concerns.
cats, Bea and Milton.
Erin’s journey to this pivotal role started
during college at Emerson, where she
majored in Visual and Media Arts with
a minor in Political Science. While at
Emerson, she applied for a job with the
Boch Center. Despite being told she
wasn’t qualified for the initial position, the
Boch Center welcomed her as seasonal Erin’s commitment to the community
office staff. Little did she know that this extends beyond the concert hall. She and
humble beginning would pave the way her family formed a team to fundraise
for a decade-long association with the for Walk MS, an event organized by the
Boch Center, where she took on various National MS Society to support those
roles in ticketing, operations, and event with multiple sclerosis.
management.
In the intersection of arts, administration,
After leaving the Boch Center, Erin and community, Erin has already made an
was the Ticket Operations and Patron indelible mark on the Phil and its patrons.
Services Manager for the Boston

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