Page 51 - CMA EXAM-2stacey

A. depression

B. anger

C. denial

D. bargaining

133) When managing multiple incoming calls, the medical assistant should handle
which of the following calls first?

A. A patient calling to schedule a follow-up visit for uncontrolled pain after hip surgery.

B. A patient calling to cancel today’s appointment for a needle biopsy of a breast mass.

C. A lawyer with a subpoena asking for patient information.

D. A neurologist seeing a patient on consult.

134) Which of the following mail classifications is the most cost-efficient for sending
an office newsletter to patients and associates?

A. priority

B. express

C. standard

D. certified

135) The medical assistant is caring for an adult patient with a history of coronary
artery disease. Which of the following BP measurements should prompt the medical
assistant to notify the health care provider? (Select the three (3) correct answers.)

A. 132/78 mmHg

B. 162/96 mmHg

C. 129/88 mmHg

D. 138/98 mmHg

E. 92/44 mmHg