Page 23 - ractice Exam Questions and rationales

B. open office hours

C. double booking

D. wave

Your response:
double booking
Correct response:
wave
Rationale: Since the office has standard hours and multiple practitioners, the wave scheduling
would provide the best outcome. This type of scheduling works best when there is sufficient
staff and multiple rooms for patients to be seen in. Wave scheduling is done by scheduling a few
patients at the top and bottom of each hour. The first patient to arrive is typically seen first,
unless there is a patient with a greater health concern. This allows all of the practitioners to see
patients, and provides adequate time for walk-in patients to be seen. The clustering form of
scheduling does not allow much time for walk-in appointments as multiple patients with similar
problems are scheduled at the same time of day. Stream scheduling is typically used when only
one practitioner is available as one patient is assigned to a certain time. Double booking is also
typically used when only one practitioner is available; multiple patients are scheduled for the
same time. Open office hours lump all patients as walk-ins and they are seen in the order in
which they check in. This can lead to extensive wait times if several patients come at the same
time.
Which of the following are legitimate reasons to document in a patient's chart when he “no-
shows” for his appointment? (Select the three (3) correct answers.)

A. To protect the physician from liability in case his condition worsens.

B. To communicate the reason he missed his appointment.

C. To document whether or not he rescheduled.

D. To cancel his subsequent appointments.

E. To ensure the schedule is open for further appointments.

Your response:
To protect the physician from liability in case his condition worsens.
Correct response:
To protect the physician from liability in case his condition worsens., To communicate the
reason he missed his appointment., To document whether or not he rescheduled.
Rationale: No-shows are patients who simply do not show up for their appointment. A Patient
who does not show up for a scheduled appointment, without calling to cancel, on the day of the
appointment should be marked in red ink on the daily appointment schedule. The official
schedule is a legal document. Changes are made in red to indicate that they occurred on the day