Page 24 - ractice Exam Questions and rationales

of the appointment. Then the information should also be documented in the patient’s medical
record. This provides a permanent record in the event that the patient’s condition becomes worse
and the patient falsely claims that the physician would not see them. Medical offices most often
have a policy of reviewing records of patients after three consecutively missed appointments. If
the patient is unable to adhere to a treatment plan, the physician may wish to terminate the
relationship with the patient.
A patient expresses cultural beliefs about an alternative method of pain management that differs
from the medical assistant’s own view. How should the medical assistant respond?

A. "Perhaps you should see a neurologist."

B. "Tell me more about how this approach has worked for you."

C. "The physician does not recommend that approach."

D. "Standard pharmaceutical methods of pain management are proven to be more
effective."

Your response:
"Tell me more about how this approach has worked for you."
Correct response:
"Tell me more about how this approach has worked for you."
Rationale: A respectful approach enhances patient-centered care, displays professionalism, and
shows appreciation for diversity. The medical assistant should have the patient tell them more
about their approach and how it has worked for them. The other options do not allow the patient
to express their feelings to the medical assistant, and would not be the right response.
The medical assistant should access which of the following sections of the electronic health
record or paper chart to retrieve patient contact information?

A. consultations

B. laboratory orders

C. progress notes

D. billing

Your response:
billing
Correct response:
billing
Rationale: Billing information will have the current patient demographics associated with each
encounter. Laboratory orders, progress notes and consultations will not contain the necessary
patient contact information.