Page 66 - ractice Exam Questions and rationales

A. Run the daily control checks on urinalysis dipsticks.

B. Ensure supplies in venipuncture trays are no more than one month beyond the expiration
date.

C. Ensure reusable supplies in venipuncture trays are recycled.

D. Run glucose meter controls between each patient sample.

Your response:
Ensure reusable supplies in venipuncture trays are recycled.
Correct response:
Run the daily control checks on urinalysis dipsticks.
Rationale: Proper Quality Control ensures accuracy and reliability of test results while detecting
and eliminating errors. It is an important component of patient care to make sure results are
accurate, therefore it is important to check controls on urinalysis dipsticks daily. Supplies (in
venipuncture trays or anywhere) should not be used beyond the expiration date. Recycling is not
a quality control measure. Glucose meter controls should be checked at least daily (or more
frequently). It is important to follow whatever quality control protocols are in place for each
piece of equipment or manual test performed. Always check to make sure quality control is up to
date and within acceptable parameters before running any patient samples.
The medical assistant asks a patient, “How are you doing today?” The patient yells, “How do
you think I’m doing? I just got out of that terrible hospital and they didn’t help me at all! I still
have cancer don’t I?” The medical assistant recognizes that this patient is most likely
experiencing which of the following stages of dying/grief according to Kubler-Ross?

A. depression

B. anger

C. denial

D. bargaining

Your response:
anger
Correct response:
anger
Rationale: This is an example of the anger stage, when this patient is forced to come to terms
with the debilitating disease or condition for which there are limited treatment options without
expectation of cure. Depression is when the patient experiences significant loss of hope and
sadness. When patients are in denial, they act as though the situation is not real and deny there is
an issue. Patients in the acceptance phase actually come to terms with the situation and make
peace with the circumstance.
When managing multiple incoming calls, the medical assistant should handle which of the