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Virtual Visits
Access the care you need - when, where, and how you need it with Cigna’s Telehealth Connection.
Cigna provides access to MDLIVE telehealth services as part of your medical plan. A virtual visit lets you see and talk
to a doctor from your mobile device or computer for a wide range of appointment types, such as:
Primary Care Urgent Concerns
Dermatology Behavioral Health
Most visits take about 10-15 minutes and doctors can write a prescription, if needed, that you can pick up at your
local pharmacy.
Conditions commonly treated through a virtual visit include:
Bladder infection/ Cold/flu Migraine/headaches Sinus problems
Urinary tract infection Diarrhea Pink Eye Sore throat
Bronchitis Fever Rash Stomach ache
HOW TO ACCESS VIRTUAL VISITS:
Register online at MDLIVEforCigna.com or download the mobile app. After registering, you can search for a doctor
by a criteria, such as specialty, language, gender, location or simply find the next available doctor. Once an available
doctor is located, the system automatically connects the doctor to you. During your visit, you will be able to talk to a
doctor about your health concerns, symptoms and treatment options.
Examples of when to use virtual visits: Your doctor is not available, you become ill while traveling or you are
considering visiting a hospital emergency room for a non-emergency health condition.
Examples of when not to use virtual visits: Anything requiring an exam or test, complex or chronic conditions,
injuries requiring bandaging or sprains/broken bones.
Behavioral Health
Cigna offers virtual visits for Behavioral Health including ongoing counseling and physician visits. Go to Cigna’s
Behavioral Health or to MDLIVEforCigna.com to search for virtual telehealth specialists.
VIDEO VISIT SERVICE FOR KAISER MEMBERS — APP OR ONLINE
Now you can choose a new kind of house call. With Kaiser’s new video visits service (available depending on your
symptoms or condition), you can get the care you need from your doctor, right where you are.
If you use a mobile device, you can access the service by downloading the KP Preventive Care app from the App
Store or on Google Play .*
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COST FOR MEDICAL VIRTUAL VISITS
Kaiser HMO Cigna OAP Cigna OAPIN Cigna OAP HDHP
with HSA
10% after deductible
Wellness: No Charge Wellness: No Charge
Employee Pays: No charge Primary Routine Primary Routine Members can see
Visit: $20 Visit: $15 personalized cost for services
on the MDLIVE site.
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