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Benefits Frequently Asked Questions

1. HOW DO I ENROL IN HEALTH & DENTAL BENEFITS?
Visit www.manulife.ca to register and enrol in benefits. You must enrol within 31 days of your benefits
eligibility date. For questions about your online account or how to enrol, call the Manulife team at
1.800.268.6195, Monday to Friday, 8:00am to 8:00pm.
2. WHO IS ELIGIBLE FOR BENEFITS?
All full-time (FT) and regular part-time (RPT) Associates.
3. IS THERE A WAITING PERIOD FOR BENEFITS?
You are eligible for benefits the first of the month after a 30-day waiting period from date of hire or promotion
into a FT or RPT position, unless otherwise stated.
4. WHAT IF I DO NOT ENROL WITHIN 31 DAYS OF MY BENEFITS ELIGIBILITY DATE?
If you miss the deadline, you will not be enrolled into Health or Dental benefits. Your next opportunity to enrol
will be during the next Open Enrolment or during a qualifying life event. You will still be automatically enrolled
in our Employer-Paid Benefits.
5. WHAT IS A QUALIFYING LIFE EVENT?
If you have an event that changes the set-up of your family, that’s considered a Qualifying Life event, and
gives you the opportunity to reselect your benefits, and add or remove members covered on your plan.
If your spouse gains or loses coverage under another plan, that is also considered a Qualifying life event
along with, marriage, birth of a child, adoption, etc. See your Manulife employee portal for more information.
6. WHEN IS OPEN ENROLMENT?
AEO has an annual benefits Open Enrolment period held in November of each calendar year. Changes made
during this time are effective January 1st of the following calendar year. Some year’s Open Enrolment is passive,
where your elections roll over even if you don’t take action. Some years, when we have a lot of change, you will
experience an Active Enrolment where participation is mandatory, or your coverage will be reset to the default
Opt Out option. It is important to participate in the Open Enrolment event EVERY YEAR to make sure your
family’s changing needs are taken care of.
7. WHEN WILL MY BENEFITS END?
Your benefits end the last day of the month in which you were terminated or lost eligibility.
8. I NEED SOME TIME OFF TO TAKE CARE OF SOME MEDICAL ISSUES. WHAT DO I NEED TO DO?
All FT and RPT Associates who are out of work for more than 5 consecutive days due to illness or surgery
may be eligible for short-term disability benefits. You must notify your supervisor as soon as possible for a
sudden, unplanned leave, or 30 days prior to a planned leave. Once your supervisor is notified, you must call
the Benefits Department at 289.562.8077 to initiate your claim.
9. I AM PLANNING TO TAKE PARENTAL LEAVE. WHAT DO I NEED TO DO?
You must notify your supervisor as soon as possible. Then, you must call the Benefits Department
at 289.562.8077 to initiate your claim. You must complete an Application for Child Care Leave
(see the HUB – eLibrary – Talent – CAD Benefits) and submit it to the Benefits Department
(fax: 289.562.8087 or email canadianbenefits@ae.com), preferably eight (8 weeks prior to the start of your
Parental/Adoption Leave. The Benefits Department will send the Associate any additional information.
10. WHAT RESOURCES ARE AVAILABLE TO HELP ME WITH FAMILY ISSUES — LIKE PARENTING AND ELDER CARE?
AEO is pleased to provide our benefits-eligible Associates and their families with an Employee Assistance
Program (EAP) called Lifeworks (See page 6). We also have a resource call Rethink that helps parents and
children manage life’s challenges. (See page 7).

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