Page 2 - Waterlife Magazine Issue 1 2018

In this Issue Yorkshire Water Service Renewal

Frank Lane, Dewsbury
3 - FRANK LANE SERVICES RENEWAL

4 - GEOTECHNICAL TRAINING FOR AMP 6 DESIGNERS
366 services renewed in Dewsbury, West Yorkshire after R&M
5 - REPLACED PIPE SAVES 150,000 LITRES OF WATER PER DAY
teams across the region repair a leakage escalation and Asset
6 - MANUP KEY
Solutions complete a service renewal project in just nine weeks
7 - THE ‘NEAR MISS’ AWARD

8-9 - YORKSHIRE WATER WORK CLOSELY WITH PMP UTILITIES March 2018, Yorkshire Water
announced a leakage escalation event
10 - FACING CHALLENGES IN THE CUSTOMER SERVICE TEAM which had arisen as a result of the
signifi cant freeze/thaw of early 2018.
11 - A SPOTLESS SERVICE
In addition to our standard R&M teams
11 - INTRODUCING THE NEW CUSTOMER SERVICE RESOLUTION POD who increased the number of burst /
repair teams across Yorkshire, we were
12 - CONTINUOUS SUPPLIES VEHICLE requested to fast track an emergency
contract for a zone that YW identifi ed as
12 - LIVE VALVE INSERTION PROVES TO BE A SUCCESS having very high leakage.

13 - NEW CAMERA LOCATES LEAK The project was undertaken and
completed via the Asset Solution Design
14 - IN THE SPOTLIGHT and Build contract.
The DMA network had a supply pipe
15 - MEET THE TEAM burst history and a high level of leakage,
which was caused by copper pipe that
15 - INTRODUCING OUR NEW CUSTOMER AMBASSADORS was corroding due to the type of ground conditions within From a customer point of view, we had zero complaints.
Each customer was identifi ed and visited by a MUS
the area. YW decided to commit to replacing the private customer liaison offi cer and site surveyor. This key visit
side of the service pipe to provide an increased benefi t ensured that their property and boundary was surveyed
to both our leakage and customer service performance for access and foreseeable risks to both MUS teams and
commitments. each owner.
As this project was classed as an emergency, a
collaborative meeting between YW and MUS was held to In total 366 services were renewed from ferrule to point
agree the preferred options. The agreed options based on of entry to the property. This was an outperformance as
site surveys and design risk assessment was to renew all it increased the initial YW business case fi gure by 55%.
the services with 25mm MDPE pipe, using either open cut The project was also completed in an extraordinary nine
or pipe moling techniques. weeks. Leakage was reduced by 5.8 litres per second and
showed a reduction from the start of MUS being onsite to
In addition to the existing techniques, MUS have completion.
introduced an innovative method of replacing and
removing the old pipe at the same time. The introduction YW commented that this had been one of the best
of the Kobus pipe puller meant that less disruption was schemes they had ever seen delivered with the timescale
caused where other techniques could not be used due to set.
engineering diffi culties.
The project was overseen by MUS Project Manager
To ensure that the programme was delivered on time, a Kevin Gillespie and site agents Dean Nicholson and Nigel
specifi c micro level programme / tracker was updated daily Spence.
by the management team to monitor progress and the high Kevin Gillespie stated, “This project was quite special in
Morrison Utility Services Limited level customer interaction required. the way we had to mobilise at short notice, ensure that the
Within one week of design approval, we mobilised health and safety of the customer was at the heart of what
2nd Floor, Woodhead House experienced service replacement teams from across the we did and also engage and consult with private owners
Centre 27 Business Park asset solution D&B contract. and council tenants”.
Woodhead Road
Birstall
Batley Nicole Martyn (Yorkshire Water’s Project Manager - Infrastructure) commented “I personally think this
WF17 9TD scheme has gone amazingly well which is a credit to the teams onsite. The amount of great customer
feedback exceeded my expectations with the nature of the work and the way the site was very well
T: 01924 421680 managed. I’ve seen everyone onsite working extremely hard in the cold wet weather and then again in
the blazing heat. I do appreciate it’s not been the easiest of schemes and I would like to thank everyone
Have you got a news story? onsite, but especially Kev, Dean, Nigel, Gary and Ivan from MUS and Dave Lilly from YW who’s helped
We want to know! Please contact me and made this project easy to manage. Thank you”
anna.coates@morrisonus.com

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