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LISTEN.

O A Listen to a conversation between a hotel restaurant manager and a new employee.
CD4-17
Check (W) the things the manager talks about.
v_a. coffee e. hotel check-in

_____b. continental breakfast ____ f. orange juice
____c. delivery ______ g. purchase order

_____d. garbage _____ h. room keys

oO B_ Listen again. Then complete the sentences with the manager's requests and instructions.

over
1. The manager asked Jimmy so she could explain his tasks.
to
come
2. First, she told him to every floor of the hotel.
3. She also told him any garbage or newspapers.

4. After she talked about the continental breakfast, she told him
to the side entrance at 5:00 a.m. to pick up the donuts and rolls.

5. She advised him the donuts and
there was a variety.

6. Finally, she advised him the night auditor at the hotel front
desk if he had any questions.

READ, WRITE & SPEAK.
A Read an airline attendant’s description of a stressful day at the airport. Underline the
commands, advice, or requests.

It was another stressful day at LaGuardia Airport. Everyone was in a hurry. The lines were
extremely slow because there weren't enough security guards on duty that day. Passengers
were furious that the lines were slow. They yelled, “Hurry! We're going to miss our flight.” One

airline attendant was saying to passengers, “Calm down! Don’t panic!” Another attendant ran
to the gate. He yelled, “Wait!” at the crew. An announcer said, “Everyone flying to Brazil should
get in the express line.” The passengers lined up. We began taking their food orders. Some
customers were worried that the food wouldn't come. We said, “Don’t worry about the food.”

B Complete the sentences using information from exercise A.

1. The passengers told airport security employees to hurry

2. The airline attendant told passengers

An attendant told the crew

An announcer told passengers flying to Brazil

The airline attendant told the passengers

UNIT14 LESSON3 417
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