Page 3 - E-Modul Penanganan Guest Laundry Hotel
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Daftar Isi
Kata Pengantar .................................................................................................................................................... i
Daftar Isi ............................................................................................................................................................ ii
Daftar Tabel ..................................................................................................................................................... iii
Daftar Gambar .................................................................................................................................................. iv
Tinjauan Mata Kuliah ........................................................................................................................................ v
Deskripsi Mata Kuliah ................................................................................................................................... v
Capaian Pembelajaran Lulusan (CPL) ........................................................................................................... v
Capaian Pembelajaran Mata Kuliah (CPMK) .............................................................................................. vii
Pokok Bahasan dan Sub-Pokok Bahasan ..................................................................................................... vii
Petunjuk Pemanfaatan E-Modul Bagi Dosen Dan Mahasiswa .................................................................. viii
Penanganan Guest Laundry Hotel ..................................................................................................................... 1
Jenis Layanan Guest Laundry ............................................................................................................................ 2
Menerima Guest Laundry .................................................................................................................................. 3
A. Prosedur Pengambilan (Pick Up) Cucian Tamu Hotel (Guest Laundry/In Side Laundry) ..................... 3
a. Tamu Menelpon Departemen Laundry (Order Taker) ....................................................................... 3
b. Tamu Menyerahkan Objek Cucian Kepada Room Attendant ............................................................. 4
c. Tamu Menyerahkan Objek Cucian Langsung Ke Valet...................................................................... 4
d. Valet Menerima Informasi Guest Laundry, Namun Tidak Ada Tamu di Kamar (Melalui Laundry
Service Tag). ............................................................................................................................................... 6
B. Penerimaan Cucian Tamu Dari Luar Hotel (Out Side Laundry) ............................................................ 7
Pencatatan dan Penetapan Biaya Guest Laundry ............................................................................................... 8
Prosedur Penanganan dan Jenis Objek Guest Laundry .................................................................................... 10
A. Penanganan Pakaian Tamu Dengan Laundry Normal .......................................................................... 10
B. Pencucian Pakaian Tamu Dengan Treatment Khusus .......................................................................... 12
C. Dry Cleaning ......................................................................................................................................... 12
D. Jenis-Jenis Objek Pencucian Guest Laundry ........................................................................................ 15
Tindak Lanjut Layanan Laundry Untuk Tamu Hotel ...................................................................................... 16
A. Prosedur Pengantaran (Delivery) Pakaian Tamu Hotel (guest laundry/in side laundry) ...................... 16
B. Prosedur Pengembalian Cucian Tamu Dari Luar Hotel (Out Side Laundry) ....................................... 17
Proses Administrasi Hasil Pencucian Guest Laundry ...................................................................................... 18
Prosedur Penanganan Keluhan Tamu Atas Objek Pencucian .......................................................................... 19
Formulir-Formulir yang Digunakan Pada Proses Penanganan Guest Laundry ............................................... 22
Daftar Pustaka .................................................................................................................................................. 26
Glosarium ......................................................................................................................................................... 27
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