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SHANGRI-LA HOTELS AND RESORTS
FOOD SAFETY MANAGEMENT SYSTEM POLICY P57 VENDOR ASSURANCE PROGRAMME
• Recurrence of the critical finding in the re-audit is not acceptable.
• Hotel Procurement Manager, Hygiene Manager and Executive Chef will review the
performance of high risk product suppliers annually or as required, through the historical rejection records documented on ‘Daily Food Deliveries Record’ and ‘Food Rejection and Vendor Notification Form’. These records should be retained.
• Newly approved and disqualified supplier should be discussed and documented in the SFS meeting. Discussion should include all aspects of supplier selections or disqualification. (For example, risk level of purchase material, operational and menu requirement). Final approval or disqualification of supplier will be decided by RPD and/or AVP and/or HPM.
• All goods deliveries from approved suppliers must adhere to the local hotel delivery guidelines.
7. Non Conformance Closure Process
Suppliers should follow up all non-conformance identified in the supplier audit. Corrective action is required to improve the gap identified. Corrective action should follow the requirements below.
Grade
Timelines for Corrective action
Action required
A - Excellent
Corrective action should be completed within 2 months after audit report received.
Corrective action plan or evidence to be forwarded to TPA for review. Verification of corrective action to be conducted in the next surveillance audit.
B - Good
Corrective action should be completed within 2 months after audit report received.
Corrective action plan or evidence to be forwarded to TPA for review. Verification of corrective action to be conducted in the next surveillance audit.
C - Fair
Corrective action should be completed within 2 months after audit report received.
Corrective action plan or evidence to be forwarded to TPA for review. Verification of corrective action to be conducted in the next surveillance audit.
D- Disqualified
TPA informs RPD/AVP/HPM for supplier’s final result.
RPD/AVP/HPM not to purchase from the concerned supplier until corrective actions are implemented and achieved a “C grade” or above for re-audit.
Re-audit is required.
Corrective action plan or evidence to be forwarded to TPA for review before re-audit.
Recurrence of the critical finding in the re-audit is not acceptable.
FOOD SAFETY MANAGEMENT SYSTEM MANUAL 04-2019 PAGE 6 OF 9 ©SHANGRI-LA INTERNATIONAL HOTEL MANAGEMENT LIMITED