Page 145 - BCML AR 2019-20

BALRAMPUR CHINI MILLS LIMITED

3. Is there any case filed by any stakeholder against the Company regarding unfair trade practices, irresponsible advertising and/or anti-
competitive behaviour during the last five years and pending as on end of financial year. If so, provide details thereof, in about 50 words
or so.
The Company never indulges in any unfair trade practices, irresponsible advertising and/or anti-competitive behavior, however, based
on a complaint, CCI has ordered investigation against the Oil Marketing Companies (OMCs), ISMA and various Sugar Mills (including
the Company) for anti-competitive behavior in the tender floated by OMCs in 2012-13 for procurement of Ethanol under the Ethanol
Blending with Petrol programme of the Government of India. The said allegation has been contested by the Company. In this regard,
CCI has passed an Order dated 18th September, 2018 (CCI Order), inter alia, imposing a penalty of H4.28 Crores on the Company. The CCI
Order has been challenged by the Company before the Hon’ble NCLAT and the said Tribunal has stayed the CCI Order so far as it relates
to the penalty amount subject to deposit of 10% of the penalty amount, which has been complied by the Company. The outcome the
said appeal before the Hon’ble NCLAT is pending at the end of the financial year under report.
4. Did your company carry out any consumer survey/ consumer satisfaction trends?
There is no formal customer survey carried out by the Company. However, the Company ensures customer satisfaction by obtaining
informal feedback from the wholesellers / agents from the market. Further, the website of the Company has a specific section where
customers can post their queries, grievances and feedback for the products of the Company.

For and on behalf of the Board of Directors
Sd/- Sd/-
Dr. Arvind Krishna Saxena Vivek Saraogi
Whole-time Director Managing Director
DIN – 00846939 DIN – 00221419
Date: 23rd June, 2020 Place: Balrampur Place: Kolkata

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