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Service Guide for Plan Administrators

Contact Information

Plan Administrators Website
ColonialLife.com
 Plan Administrators can request changes, view bills, submit a payment and much more
 For a quick reference guide logon and visit Support Center
 Submit requests to add a member to the website for account access

Plan Administrator Service Numbers
Phone: 1-800-256-7004 (Please have your BCN account number available)
 Option 1 – Billing, premium & tax service questions
 Option 2 – Claim or benefits questions
 Option 3 – My Account Administration for online access, password reset
Specialists are available Monday through Friday, 8:00am to 7:00pm, EST.

Plan Administrator Fax Line
Phone: 1-800-561-3082 (Please include your BCN or policy number in the fax)

Colonial Life Home Office Address:
Group Billing Post Office Box 903
Columbia, SC 29202
Visit us online every Wednesday at 2
General Correspondence Post Office Box 1365 p.m. EST, for a webinar of our
Columbia, SC 29202 website features:
1. See a virtual tour of our online tools to
Street Address 1215 Averyt Avenue save you time reconciling your bill
(Overnight Mail) Columbia, SC 29210 2. Explore the HRAnswersNow® free
service for answers to HR questions
Claims Address Post Office Box 100195
Columbia, SC 29202

Policyholders Service Contact
ColonialLife.com
 Policyholders can access claim and service forms, change personal information and view policy
coverage
Phone: 1-800-325-4368
Fax: 1-800-880-9325 (Claim submissions)

Specialists, including Spanish-speaking specialists are available Monday through Friday, 8:00am to 8:00pm,
EST.

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