Page 13 - Gagnon Freres - STORIS Pricing Guidance 10-24-17_Neat

In Touch featuring Up System

Customer Relationship Management

Overview
STORIS’ In Touch, featuring the Up System, provides today’s retailers with the ability to personalize
and enhance the shopping experience for customers while providing outstanding service. STORIS’
Customer Relationship Management tools track sales cycle activity and trends providing actionable
data to improve the sales experience. In Touch gives your team the resources to convert leads into
viable customers.

In Touch
Build a database of customers and prospects
Precisely track sales activity
Maintain key follow up information & dates
Assess leads readiness to buy and product interest
Evaluate sales staff individual performance
Generate custom lists for targeted campaigns
Trigger call lists for opportunities and next steps
Reassign leads to promote prospect interaction
Report on current and historical customer purchases
and shopping activity

Up System
Enhance management of customer traffic
Assign leads efficiently as they enter the showroom
Generate a balanced lead rotation

Monitor workforce including shifts and activity
Analyze customer traffic by location along with metrics
including conversion rates and closing ratios

Impacts
Integrate in real-time for a complete strategy for customer engagement including sales,
marketing, and service
Take control of the sales process by making decisions using actionable prospect information
Differentiate your branded customer experience from competitors with a personalized
approach to customer interaction
Find potential opportunities in your merchandise assortment by analyzing missed sales
Cultivate existing relationships by building on meaningful customer history
Optimize your salesforce to increase productivity throughout all stages of the sales cycle
Increase customer satisfaction and retention using critical data to develop tailored,
professional approaches to suit their individual needs
Grow your market share using insightful customer analysis

CONFIDENTIAL INFORMATION | STORIS, INC | 1.888.4.STORIS