Page 18 - Gagnon Freres - STORIS Pricing Guidance 10-24-17_Neat

Customer Service

Management of Warranties & Repairs

Overview For furniture, bedding, appliance and electronics stores, customer service is an important
part of running your business. Managing your Customer Service department successfully enables you
to continue to engage customers. This builds confidence in their purchase and your company. This
streamlined tool tracks the important functions of a service center and keeps relevant data organized.

Service Orders
Manage service orders including warranties and
protection plans with tracking to the original sale.
Link service requests to POS data including
customer profiles and purchase history.
Create multiple factory or extended warranties, with
flexibility to designate coverage for parts & labor,
and specify expiration of warranty.
Use associated logic prompts that promote
upselling
Automatically generate and process warranty
chargebacks to vendors.

Repairs
Process in-home repairs or repairs in your shop,
with the ability to attach images.
Organize repairs by the specific product including
tracking by serial numbers.
Maintain accurate inventory of replacement parts
and monitor when stock is low.
Plan delivery routing for in-home installation &
repairs.

Department Management
Schedule with capacity cutoffs by labor hours to realistically plan service requests.
Monitor work schedules, labor rates and service hours.
Use follow-up logic prompts to help your team effectively follow up on customers.
Integrate automatically and in real time to accounting, inventory, and purchasing.

Benefits
Exceed customer expectations by meeting service requests in a timely manner.
Manage sales and service within an integrated solution for streamlined organization.
Increase information visibility with ease via lookups on the fly.
Extend your opportunity for revenue with add-on sales from service related orders.

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