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Leaders
Induction
Management (ALW)
Skills
Supervisory Program
Skills
Program

This program is GEG’s
introduction to what means to be
a leader at GEG. Within this day,
This program equips GEG Managers participants explore their personal
with the skills and tools they need to values, how these align to GEG’s
This program supports successfully manage GEG Team MVV and discuss how to apply
Members and deliver exceptional
B supervisors in successfully making experiences to our guests. It involves GEG’s first 6 core competencies.
the transition from being an
Brief individual contributor to three core streams: 1) Managing This program is a pre-requisite to
description People; 2) Managing Service; and Leaders Program I.
supervising people and tasks.
Through the program, supervisors 3) Personal Growth Stream. The
recognize the different roles they Managing People stream builds
will play in supervising others and manager’s capacity to get work
gain the foundational knowledge done through others, while the
and skills they need to succeed in Managing Service stream builds skill
each of these roles. sets to achieve customer and
business results for GEG. The
Personal Growth Stream aims to
improve manager effectiveness in
gaining the communication and
influence skills needed for success. Senior Managers and Up

Assistant Managers, Managers, 1 Day
Senior Managers
Team Leaders and Supervisors
Duration: 11 modules;
Target Team 4 full day modules and
Member 7 half-day modules • Aligning to GEG’s Culture -
Duration: 3 modules, Mission, Vision, Values
3-4 hours each • Applying GEG’s 6 Core
In Class Foundation Program Competencies at a leadership
Duration • Effective Communication
• Managing People level
• Roles and Responsibilities • Managing Service
of a Supervisor
Topics • Communication Specialist Skills
• Giving Feedback • Communicate with Influence
• Creating Ownership through Delegation
• Coaching Others
• Motivation and Performance
• Solving Problems
• Resolving Conflicts LEARN
• Improving Performance
• Operations Management
10 Internal Use