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Our Development & Training Journey To Date

As a responsible corporate citizen, GEG supports and aligns with the policy of Macau government.
We strive to promote the philosophy of talent development and build a unique ‘Asian Heart Service’ culture
through creating a learning organization. Our goal is to design and create a culture that balances the nuances
of East & West to work and perform in the Chinese market and meet the needs of the customer and
community.

GEG key business indicators and measures drive the development of our training programs in 11 categories:
(1) Foundations
(2) Supervisory, Management and Leaders Program
(3) Guest Service
(4) Language and Communication
(5) Governance
(6) Sales and Business Development
(7) Gaming Technical Skills
(8) Hospitality Technical Skills
(9) Business Process
(10) Talent Management
(11) Community

This wide range of program suits provides a series of professional trainings to our leaders, managers,
supervisors and frontline team members in operation departments and supporting departments.
With line managers’ involvement, company’s on-going support, and eective reward and recognition system,
Team Members continuously learn and develop in a conducive learning environment.

Programs

Talent Mgt & Community
Governance Engagement

Guest Service & Gaming &
Communication Hospitality Skills Sales &
Leadership, Mgt, Business processes, Marketing
Supervisor Skills & Sales & business
GEG Foundations development Leaders,
Mgr,

Retention & Revenue Supervisor Operations Populations
Engagement Generation Delivery
Operations

Guest Support
Satisfaction Productivity Community

Business

Community Support
Governance &
Partnerships

Business Drivers and Measures
Internal Use