Page 20 - GLAS Newsletter Q118

For always going the extra mile, including doing
additional research for queries not necessary owned by

GLAS, and helping customers and sales reps to find the
right team and resolution they need.

For taking on the Velocity PM challenge like a champion,
including working on the automation of the close letter

process, which will save time, increase efficiency and
improve productivity.

For being a true ambassador of Total Customer

Experience, includes working directly with customers
and AMs to clarify their questions and concerns related
to our process, with empathy and concern.

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