Page 11 - The Best Begins With You

TIPS
When you perform a root cause analysis
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It is important to know the views of both process customers and suppliers.
If possible, hold a meeting with everyone involved to identify together the possible causes of the problem from all angles.
Keep in mind all the time that the focus is on the process, not on people. Important Note: We seek to improve the process, not change behavior or find guilty people, this helps things flow better, find the root cause and seek a permanent solution.
DID YOU KNOW THAT...?
Hidden factories are activities or practices that reduce the quality or efficiency of the business process but are not initially recognized by managers or other people seeking to improve the process.
Continuous Improvement initiatives focus on identifying “hidden factory” activities to eliminate s?ources of waste and error.
DO YOU KNOW WHAT ARE THE KNOWN INTERNAL ISSUES IN COMPANIES?
4% 9% 74%
of the problems are by Managers by area chiefs known by Upper
management
95%
by Associates