Page 18 - 外包 - Getac
P. 18
Service Flow : 3 Leg Swap – Tier 1/2/3 (Non EEA/Swiss)
Faulty unit
Bechtle Logistics
4
1 Ticket Bechtle Regional
VW Support Center to 3 Getac
manage All RMA Regional
Ticketing & Swap Ticket Service
Management Center
2 Swap Device
Ship same business
day (subject to cut
off and custom
regulation)
5
Repaired unit back to Buffer pool
Getac Logistics
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