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KMC 2020 STRATEGY

CEO JOHN GANEM EMPLAINS THE 2020 STRATEGY, VISION, AND MORE!

We are all representatives of Kloeckner humility and open communication, and are one team, and like any football team
and should wear our colors together in trust and respect. I fully believe that in a competitive game, we are only as
proudly. We should strive for the best in we are our brothers’ and sisters’ keepers strong as our weakest link, so we must
ourselves by embracing the Kloeckner and no program encapsulates that more do all we can to empower and hold our-
values and holding ourselves and our than our close call card program, just selves accountable to our team. If we all
colleagues to the same strategic vision one facet of Safety ALWAYS, which from know the game plan, embrace the strat-
that will make us a strong, unified, and 2018 to 2019 saw a 38% reduction in egy, and do our part then excellence will
unbeatable team. total injuries, a 28% reduction in restrict- be within our reach.
ed duty injuries, and a 60% reduction in
lost time injuries, all spread over 12,500
At the foundation of our KMC 2022 close calls cards. But while we strive for perfection ev-
Continuous Improvement strategy are eryday, we also admit our humility and
our values and principles. After my last understand that creating a culture that
newsletter, these shouldn’t be strange To me, that’s everything. It’s safety, it’s encourages transparent, honest feed-
to you. We are team players, we make communication, and it’s trust, but, more back is the key to achieving perfection.
things possible, we create added value, than that, it’s teamwork. We are empow- To that end, we fundamentally want to
we discover new things, we take respon- ering each other, embracing account- embrace change by becoming an agile,
sibility, and we develop ourselves. ability, and setting up ourselves, each learning organization that isn’t never
other, and Kloeckner for success. We afraid to challenge the status quo. As
shouldn’t think of ourselves as manag- with the success of the close call card
At the heart of all of these values and ers, but as coaches, who all have the program, we will see failures as an
principles is the common thread that capacity to be a model to those around opportunity for learning and change.
we don’t become complacent. We wake us to be and do better. But, we also embrace that learning and
up in the morning ready to come to change are in and of themselves the
work and train. Train so that we can be reason we train everyday, anyway.
nimble on the field, spot opportunities Together, our values, principles, and
for improvement, and make ourselves core beliefs set up the foundation of our
available to our colleagues, partners, culture. Molding a company’s culture is
and clients in ways that weren’t so obvi- no easy task and it is our hope that by
ous yesterday - embracing technology is 2020, Kloeckner’s culture will be second
a fundamental part of that. nature to all of us.

On top of these values and principles At the forefront of this is the concept of
are our core beliefs. We believe in the ONE Kloeckner. There may be 2400 of
safety and well-being of employees, in us spread across 46 branches, but we

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