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Contact Customer Experience & supplies@athletico.com to receive a Return Merchandise Authorization number (RMA number). Write the number on the outside of your return shipment and send package to the address provided by Customer Experience. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RMA number.%u2022Credits for returns are issued only to original purchaser. All credits must be redeemed within 180 days.For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Performance Health. Initial freight charges are not credited.%u2022RETURNS PROCEDUREIf you receive merchandise as a result of a Performance Health error, we will pay for the return shipping expense and no restocking fee will be applied.%u2022%u2022Order Online at performancehealth.com or contact your local sales rep if you have any questions. Please refer to the Accounting & Inventory Portion on your Athletico SharePoint page for Recommended Item list & Performance Health FAQs, which are regularly updated.CONTACT US/PLACE YOUR ORDERCustomer Experience Hours of Operation: Monday through Friday, 08:00 AM to 4:30 PM CTPhone Support/Order by Phone: Contact your local sales representative and have you order number ready.Email Support: NationalAccountsOPR@performancehealth.comOrder Online: performancehealth.comThe following terms apply to orders placed with Performance HealthTerms are subject to change at the discretion of Performance Health. Please call for a copy of the most current version. Performance Health Supply, LLC henceforth shall be referred to as Performance Health.TERMS & CONDITIONSHOW TO ORDER