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%u2022 Save the container and merchandise for inspectionContact the Performance Health Customer Experience Department within 5 days of receipt at 1-800-323-5547 to start processing an insurance claim. An order will be entered at that time to replace the merchandise. %u2022%u2022 Note damage on the delivery bill and have the driver sign it, acknowledging the damageDamaged or short shipments should be reported within 5 days of receipt. If a shipment arrives damaged or if the box appears damaged...DAMAGED GOODSSome products are shipped direct from the factory or are made to order. Please call Customer Experience phone or email support for lead time and freight charges* %u2020%u2020 **SHIP FROM FACTORYNOTE: When orders list several items, some of which aren%u2019t in stock, we will fill the portions we can and bill you for shipping them. However, any subsequent backordered items will be shipped at no additional charge.* Due to the oversized and/or overweight nature of certain merchandise, additional charges may apply. Please request a quote from a customer experience representative. ** Products requiring moving van, inside, or lift gate delivery may require additional delivery charges. Please request a quote from your customer service representative.%u2020 Additional charges apply to Saturday deliveries and early morning weekday deliveries if available.%u2020%u2020 Subject to quotation.Flat rate shipping of $6.95, free standard ground shipping on orders over $200.SHIPPING CHARGESIf you need an order right away, we%u2019ll arrange for next-day air or second-day air delivery. Charges for this service will be added to your invoice*%u2020.RUSH DELIVERY AIR SHIPMENTSThe following information does NOT apply to shipments made internationally or to Puerto Rico. All shipping charges and risk of loss are F.O.B. origin and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice.U.S. SHIPPING, HANDLING & DELIVERYFor health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.%u2022Restocking Fees:Items shipped by truck are subject to approval and additional restocking fees may apply.No returns will be accepted after 90 days.Applicable Restocking FeesNo fee15% of price of all returned items25% of price of all returned itemsNot returnableDays Elapsed0-3031-6061-9090+RETURNS POLICYIf you have any questions about products, back orders, etc, please contact your local sales representative from Performance Health. In order to understand who your representative is, please refer to the Accounting & Inventory Portion on your Athletico Sharepoint page, under Accounting & Inventory, and Athletico Reps from Performance Health.