Page 26 - Dale Carnegie Course Catalog

Diversity: Global Travel and Culture Primary Competency Categories:
Business travel is an integral and enriching part of most business careers. As your organizations become more global, you can expect to spend periods of time in other countries and cultures as a part of advancing in our careers. Even within the borders of your own country, there can be many varied business cultures and common practices. Learning to travel professionally and be culturally aware is a vital skill in today’s business environment. Plus, it is interesting and enlightening to learn about other people and cultures.
At the completion of this module, participants will be able to:
 Understand the challenges of business travel to other coun- tries
 Learn basic guidelines for understanding global business cul- tures
 Develop more awareness of cultural differences
 Make a more professional impression in other countries
 Professionalism
Projects an image of maturity and integrity that
creates credibility.
 Diversity
Appreciates and leverages capabilities, insights, and ideas across a group of individuals diverse in culture, style, ability, and drive.
Emotional Control
Primary Competency Categories:
Haven’t you noticed that many of your employees are competent in their jobs skills, yet some are far better at getting the job done, and far easier to work with than others? Research shows that positive energy and emotional control results in high productivity, smart decisions, high retention rates, good morale, and strong teamwork. Studies have shown that raising overall emotional intelligence in an organization positively affects the bottom line. The good news is that whereas your IQ is set in early adulthood, EQ can be developed over the lifespan
At the completion of this module, participants will be able to:
 Understand the connection between how we think, feel, and behave
 Demonstrate greater effectiveness through improved emotion- al intelligence
 Maintain emotional control in difficult situations
 Attitude
Maintains a friendly, positive, and enthusiastic outlook.
 Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organiza- tion.
Foundation for Success
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS 25 LEADERS WHO BUILD AMAZING SERVICE
Individual and organizational success does not happen by chance. It happens intentionally. By defining the kind of person you want to be and intentionally working toward that goal, you become more effective in both the workplace and your personal life. Effective leaders have a clear picture of where they are going and what they must achieve to get there, and they commit to achieving their goals.
At the completion of this module, participants will be able to:
 Understand and apply the cycle for growth and change
 Develop a motivating personal vision as a professional
 Create professional connections that enhance success
 Communication
Advances the abilities of individuals and the organization through active listening supported with meaningful oral and written presentation of information.
 Vision
Future-oriented. Develops an exciting picture of what could and what should be, regardless of what is, for them and their organization.