Page 27 - Dale Carnegie Course Catalog

How to Overcome Workplace Negativity With Enthusiasm
Primary Competency Categories:
Don’t let negative talk drain the energy out of your operation. Negative attitudes can spread like the plague and become a huge drag on performance. That’s the bad news. The good news is that enthusiasm and positive attitudes spread just as quickly and affect performance just as much – in the right direction. Now you can learn to create an atmosphere of success and positive thinking throughout your organization from the master of enthusiasm – Dale Carnegie.
At the completion of this module, participants will be able to:
 Recognize organizational negativity
 Prevent “negativity creep” from becoming an epidemic
 Replace pessimism with optimism
 Create success by creating an atmosphere of success
LEARN HOW TO:
 Spot negativity before it grabs hold
 Stop the spread of pessimism
 Replace apathy with team spirit
 Stop gossip from undermining the organization
 Motivate people who would rather whine than
work
 Turn nay sayers into supporters
 Change “won’t do” into “can do” attitudes
 Eliminate the us vs. them attitude
 Use three proven ways to banish personal neg-
ativity before you lose your drive
 Create a workplace where innovation and
creativity are fed by enthusiasm,
Interpersonal Competence: Best Practices
Primary Competency Categories:
Our career success depends to a large extent on the trusting, dynamic relationships that you build at every stage of your professional development. By taking a strategic approach to strengthening key relationships, you give yourselves the best opportunity to make strong, lasting connections with influential individuals. These connections help you to have successful outcomes in current situations and lay the groundwork for future career growth and opportunity.
At the completion of this module, participants will be able to:
 Examine opportunities for positively impacting professional relationships
 Define principles for changing their own behavior to enhance relationships
 Commit to timetables for personal change and relationship improvements
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.
• Teamwork
Organizes work tasks, people, and resources to deliver most effectively on organization goals.
• Adaptability
Open-minded to new ideas. Demonstrates flexibility when faced with changes in work expectations and envi- ronment. Responds to situations while maintaining a
Interpersonal Competence: Connect with Others
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS 26 LEADERS WHO BUILD AMAZING SERVICE
Trust is the foundation of all successful professional relationships. When you trust your colleagues, you have rapport, you are more productive, and you experience a greater degree of job satisfaction. Most of you work in settings where your managers have high expectations of you, and where your organizations require that you do more, better, faster, with less. The best way to meet those challenges is by creating strong teams, supportive relationships, and a cooperative work environment. By beginning with establishing trust and rapport, you can develop relationships that will enable you to meet your career goals.
At the completion of this module, participants will be able to:
 Change their approach to gain different results
 Apply principles for building trust and rapport in relationships
 Identify opportunities to improve business relationships
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organiza- tion.
• Communication
Advances the abilities of individuals and the organization through active listening supported with meaningful oral and written presentation of information.
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.