Page 29 - Dale Carnegie Course Catalog
P. 29
Time and Stress Management Primary Competency Categories:
We have probably all heard the phrase, “Time is money.” There is a significant distinction that we need to keep in mind about this comparison. Time and money can both be either spent or invested, but time cannot be saved by putting some away for future use. Time escapes minute by minute and hour by hour. Nothing we do will stop or rewind a clock or calendar. We all have the same amount of time, 1440 minutes per day. There are no short-cuts to managing ourselves more effectively. The key is to invest our time in the most productive way, not only for the sake of our company but for our own peace of mind.
At the completion of this module, participants will be able to:
Gain an understanding of where our time is spent
Develop the mindset to overcome time management
obstacles and work more efficiently
Apply tools to plan, organize, and manage our time
Apply proven principles to manage stress
• Adaptability
Demonstrates personal responsibility. Holds self and others accountable for outcomes that are in alignment with the direction of the organization.
• Stress Management
Differentiates between positive and negative stress. Maintains a balance between productive and unproductive attitudes and behaviors.
Understanding Diversity Primary Competency Categories:
In this module, you will identify the various ways you react to other people when you perceive either similarities or differences. You will uncover the basis of your physiological reaction to those who seem to be different. You will use a strategic approach based upon respect to break down barriers and build relationships.
At the completion of this module, participants will be able to:
Understand their reactions to others
Identify a process to make the most of diversity
Commit to use proven tools to bridge differences
• Diversity
Appreciates and leverages capabilities, insights, and ideas across a group of individuals diverse in culture, style, ability, and drive.
• Teamwork
Organizes work tasks, people, and resources to deliver most effectively on organization goals.
Work with Difficult People
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS 28 LEADERS WHO BUILD AMAZING SERVICE
Many people seek to avoid difficult people because confronting the person or situation can be exhausting and emotionally draining. Yet, avoiding these people or situations can be worse. Unresolved conflicts and miscommunications waste enormous amounts of time and energy, can destroy morale, and impact the bottom-line cost in lost productivity.
This module examines six primary disruptive behaviors, identifies what people say and do that indicate a specific attitude, and will help you apply a human relations approach to resolve issues.
At the completion of this module, participants will be able to:
Work more effectively with difficult people
Gain cooperation and change behavior without creating
resentment
Apply tips for negotiating and compromising with difficult people
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.
• Attitude
Maintains a friendly, positive, and enthusiastic outlook.
