Page 41 - Dale Carnegie Course Catalog

Bringing Conflict Into the Open
Primary Competency Categories:
The word “constructively” is defined as serving to improve or ad- vance; helpful. Experts in organizational development have found that conflict is one of the most powerful catalysts to change rela- tionships, a team, or an organization
At the completion of this module, participants will be able to:
 Identify sources of conflict
 Establish opportunities from conflict situations
 Get hidden conflict out in the open
 Incorporate guidelines for keeping conflict situations produc- tive
 Move beyond conflict without harboring resentment
• Values
Guided by a personal code of ethics. Demon- strates a strong sense of integrity.
• Conflict Resolution
Brings people together who have been separated by their differences.
• Initiative
Proactively makes things happen. Is self- disciplined.
Build Trust, Credibility, and Respect
Primary Competency Categories:
Some statistics say that a staggering 40% of employees don't trust manage- ment—and without trust, employees feel a sense of uncertainty, insecurity, and worry that creates a barrier to effective performance.
With our current business reality and global economy revolving around relationships and partnerships, the ability to establish, cultivate, and restore trust with our colleagues, employees, vendors, and customers is an essen- tial leadership capability. In addition, demands for talented workers are on the rise and competition to hire and retain the best is increasing. There’s a growing need to build trust in your organization and to find ways to engage your employees more fully so they might resist the temptation to “jump ship”
At the completion of this module, participants will be able to:
 Understand the relationship between trust, credibility, and respect
 Minimize trust-busters and restore broken trust
 Apply principles to cultivate a trust-based work environment
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.
• Professionalism
Projects an image of maturity and integrity that creates credibility.
Networking to Build Your Personal Brand
A poll by Inc.com found that 48% of their readers believed that per- sonal connections are the primary factor that most often leads to getting ahead in an organization. Developing your personal brand is critical to building your network. Personal branding gives you an edge to make an outstanding impression. A personal network is an excellent source of information and ideas about events, trends, op- portunities, and industry news.
At the completion of this module, participants will be able to:
 Make a stronger first impression when building their profes- sional network
 Develop a flexible and authentic Personal Branding State- ment
 Make the most of professional connections
 Use the relationship linking technique to add to their network
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.
• External Awareness
Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.
• Professionalism
Projects an image of maturity and integrity that creates credibility.