Page 43 - Dale Carnegie Course Catalog
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Business Professionalism 101
Primary Competency Categories:
Many organizations express dismay over their team members’ lack of basic, acceptable business etiquette and manners. This is often due to people being promoted into executive or other positions where they must represent the organization in a socially acceptable way. In many cases, they have never learned proper business manners.
The important message is that good manners are about making other peo- ple feel comfortable and being confident in a business or social setting rep- resenting your organization.
At the completion of this module, participants will be able to:
Understand the role of good manners in business
Learn guidelines for interacting comfortably in business and
social situations
Develop more confidence in your business professionalism
• Professionalism
Projects an image of maturity and integrity that creates credibility.
Change Engagement
Primary Competency Categories:
There are specific challenges that occur when you engage in organizational change. In order to meet these challenges, you need to be creative, energetic, and flexible. In this module you analyze those challenges of change engagement and the ways they impact your team personally and professionally. You learn a model for organizational change, and determine your role in mov- ing the organization through the change model successfully.
At the completion of this module, participants will be able to:
Define the challenges of change engagement
Commit to principles for engaging change
Take a creative and energetic approach to engaging change
• Change Management
Proactively seeks opportunities to redirect self, others, and the organization to achieve desired results.
• Adaptability
Open-minded to new ideas. Demonstrates flexibility when faced with changes in work expectations and environ- ment. Responds to situations while maintaining a posi- tive attitude.
Coach for Performance Improvement
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
Accountability starts with clearly defined performance objectives, and the leader measures individual and group contributions against that end, work- ing diligently to close the gaps. Holding others accountable to their goals provides opportunities for growth, learning, and ongoing motivation.
The tools provided in this module close the gap between expected perfor- mance and actual results. After completing this session, you will coach for improved performance following a step-by-step process.
At the completion of this module, participants will be able to:
Describe the Cycle of Growth and Change and how it relates to train- ing
Apply the steps of the Coaching Process to improve performance in others
Identify additional approaches to develop people
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Human Resource Management
Manages the process for aligning human capital with organizational goals.
• Accountability
