Page 44 - Dale Carnegie Course Catalog

Coaching for Skill Development Primary Competency Categories:
The origin of the word “coach” is interes ng. In Webster’s word history dic onary, "coach" is derived from the context that: Prior to automobiles and airplanes, "coaches" (rail and stage) were the fastest method of travel. And in university parlance, it was the instructor who brought students along at the fastest possible rate. Likewise, it is your job to coach people, to move them along, in the fastest method possible towards organiza onal and individual objec ves.
At the completion of this module, participants will be able to:
 Clarify the differences between coaching and feedback
 Apply a skill development coaching process that produces
observable results
 Hold people accountable, while helping them be successful
• Communication
Advances the abilities of individuals and the organizations through active listening supported with meaningful oral and written presentation of information.
• Influence
Consistently directs situations and inspires people for an all-win environment.
• Change Management
Proactively seeks opportunities to redirect self, others, and the organization to achieve desired results.
Coaching-Supportive
and Directive Approaches
Primary Competency Categories:
Coaching is a major responsibility of every manager, and for many people it can be a major challenge. Managers need to be able to maintain perfor- mance standards, be certain people are following policies and procedures, and hit individual and team targets. And you have to do all of this through other people.
Good managers know that building relationships with their associates is the only way to achieve these objectives in the long run. They have to be able to use a variety of coaching techniques and approaches, depending on the person and the circumstances. The right blend of supportive and directive coaching can bring out the best in everyone.
At the completion of this module, participants will be able to:
 Understand the differences between supportive and directive coach- ing
 Evaluate how different people will respond to coaching
 Apply directive coaching to close behavior gaps
 Avoid coaching sidetracks
 Apply supportive coaching to create buy-in
• Results Oriented
Passionate about winning. Dedicated to achieving all-win solutions to situations.
Communicate to Lead
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
Exceptional listening skills and the ability to convince others to your way of thinking make the difference between good and great leaders.
Pure listening builds trust, credibility, and respect. One reason is because when you fully listen, instead of trying to compose your response, the result is a relevant and on-target response. What you say is proof of how well you listen. In addition to listening skills, a recent survey of Fortune 1000 firms, determined that persuasion skills are one of the top 10 skills managers and leaders need for success. The ability to influence people is regarded as vital to the overall effectiveness of teams and organizations.
At the completion of this module, participants will be able to:
Create opportunities for feedback to close the communication loop
Demonstrate effective questioning and listening skills that strengthen rela- tionships
Consider various forms of communication and their impact
• Communication
Advances the abilities of individuals and the organiza- tions through active listening supported with meaningful oral and written presentation of information.