Page 42 - Dale Carnegie Course Catalog

Build Trust, Credibility, and Respect
Primary Competency Categories:
Some statistics say that a staggering 40% of employees don't trust man- agement—and without trust, employees feel a sense of uncertainty, inse- curity, and worry that creates a barrier to effective performance.
With our current business reality and global economy revolving around relationships and partnerships, the ability to establish, cultivate, and re- store trust with our colleagues, employees, vendors, and customers is an essential leadership capability. In addition, demands for talented workers are on the rise and competition to hire and retain the best is increasing. There’s a growing need to build trust in your organization and to find ways to engage your employees more fully so they might resist the temptation to “jump ship” to a company that
At the completion of this module, participants will be able to:
 Understand the relationship between trust, credibility, and respect
 Minimize trust-busters and restore broken trust
 Apply principles to cultivate a trust-based work environment
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organiza- tion.
• Professionalism
Projects an image of maturity and integrity that creates credibility.
Networking to Build Your Personal Brand
Primary Competency Categories:
A poll by Inc.com found that 48% of their readers believed that personal connections are the primary factor that most often leads to getting ahead in an organization. Developing your personal brand is critical to building your network. Personal branding gives you an edge to make an outstanding impression. A personal network is an excellent source of information and ideas about events, trends, opportunities, and industry news.
At the completion of this module, participants will be able to:
 Make a stronger first impression when building their pro- fessional network
 Develop a flexible and authentic Personal Brand- ing Statement
 Make the most of professional connections
 Use the relationship linking technique to add to their net- work
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organiza- tion.
• External Awareness
Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.
• Professionalism
Projects an image of maturity and integrity that creates credibility.
Building Employee Engagement
Remember the days when a young person starting a career joined a company and would typically stay with that company until retirement? With the prospect of job security and a pension, employee loyalty was, for the most part, a given. Decades ago, people, on average, held two jobs in their lifetime. Now, organiza- tions struggle to recruit and maintain effective associates.
At the completion of this module, participants will be able to:
 Understand the changing workforce and why employees defect
 Discover how turnover impacts the bottom line
 Learn the signs of restlessness and disengagement
 Explore the power of a loyal staff
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• External Awareness
Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.