Page 45 - Dale Carnegie Course Catalog
P. 45
Communicate with Different Personality Styles
Primary Competency Categories:
Behavioral psychologists have researched the theory that peo- ple's behavior can be roughly classified in four groups, represent- ed as quadrants. Each quadrant represents the behavioral styles of people in that group. No one is purely any style, and no style is better or worse than another. Each tendency has strengths and weaknesses. By recognizing your dominant style and developing the ability to identify traits in others, you can change our behav- iors to interact with a wide variety of personalities and tenden- cies.
At the completion of this module, participants will be able to:
Identify their own personality style and how they react under pressure
Modify their behaviors to better connect with people of differ- ent styles
Influence the attitudes and behaviors of others
• Communication
Practices active listening supported with meaningful oral and written information.
• Conflict Resolution
Creates harmony in stressful interpersonal situations and brings people together who have been separated by their differences.
• External Awareness
Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.
Confident, Assertive, In Charge Developing the Attitudes of Leadership
Primary Competency Categories:
Confidence is one the most important elements to being a com-
pelling leader. And confidence starts with a winning attitude.
As a business professional, the first few years of your career may have included a lot of training, several important, but not-so- rewarding tasks, and a lot more training.
But as you strive to climb the corporate ladder, your area of re- sponsibility will grow and you’ll find that the will tables turn. Sud- denly, it’s your turn to take charge and exude the confidence in
At the completion of this module, participants will be able to:
Know how to increase your visibility
Persuade others to your point of view
Approach new people
Boldly deal with difficult situations with confidence and com- posure.
• Professionalism
Projects an image of maturity and integrity that creates credibility.
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• External Awareness
Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect area of responsibility.
Conflict Management
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
44
LEADERS WHO BUILD AMAZING SERVICE
Conflict is a natural part of business and of life. The natural give and take between people is a healthy way to create “constructive discontent” and discover new approaches to challenges. Problems arise in the ways that you deal with these conflicts.
Using the right approaches, you can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships. This starts with clearly understanding the issues and the personalities involved. In this module, you will explore win-win strategies to manage conflict in your organization. You will work with proven tools and methods that bring issues to the table, discuss them with objectivity, and find common
At the completion of this module, participants will be able to:
Diagnose conflict within their organization
Analyze their conflict response style
Apply a variety of strategies for managing conflict
• Conflict Resolution
Creates harmony in stressful interpersonal situa- tions and brings people together who have been separated by their differences.
