Page 47 - Dale Carnegie Course Catalog
P. 47
Dealing with Difficult Team Members
Primary Competency Categories:
Successful teams thrive on the productive dynamics that exist when eve- ryone on the team shares the same vision, work ethic, and commitment to one another. That is not always the situation in the real world of working in teams. Some team members help make the teamwork process easier, more enjoyable, and rewarding. Other individuals sometimes make the team process harder than it has to be.
Your role as team members and team leaders requires that you engage with difficult team members and try to produce outstanding team results. You need to do this even though you may not feel that everyone on the team is equally easy to deal with.
At the completion of this module, participants will be able to:
Recognize behaviors that disrupt team effectiveness
Examine the dynamics of team dysfunction
Commit to principles for maintaining productive team rela- tionships
Follow a behavior change process for difficult team mem- bers
• Attitude
Maintains a friendly, positive, and enthusiastic outlook.
• Influence
Consistently directs situations and inspires people for an all-win environment.
• Conflict Resolution
Brings people together who have been separated by their differences.
Delegation
Primary Competency Categories:
Once decisions have been made by a group or individual, the next step is to determine, “Who will do what, when, and to what stand- ard?” Delegation is the process of sharing responsibility for results. Leaders determine the ultimate objectives to be met and the re- sources available, yet they share and collaborate on the plan of action.
At the completion of this module, participants will be able to:
Delegate tasks and responsibilities to develop and train oth- ers
Plan and prepare for a delegation meeting
Communicate clear performance standards for follow-up and
accountability
Understand the Empowerment Cycle
• Accountability
Demonstrates personal responsibility and holds self and others accountable for organizational outcomes.
• Human Resource Management
Manages process for aligning human capital with organiza- tional goals.
Developing Personal Leadership Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
Our world has changed. Thirty years ago, companies were hiring managers and they were hiring leaders, but they were not necessarily the same peo- ple. Today, every manager is expected not only to be an effective leader but to also be a coach and mentor. You are likely more comfortable on one side or the other of the leadership/management balance, but you need to learn to balance your skills between leadership and management.
At the completion of this module, participants will be able to:
Understand leadership and management and the related drivers for success
Describe leadership experiences and values
“Innerview” to open the lines of communication and build
trust
Create a personal vision as a leader and manager
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization
