Page 48 - Dale Carnegie Course Catalog

Disagree Agreeably
Primary Competency Categories:
Disagreements, from time to time, are not only inevitable, but are a natural dynamic that develops between people. Left unresolved, however, these disagreements and conflicts can waste enormous amounts of your time and energy and can affect the bottom line in lost productivity.
Many people actively try to avoid disagreements to maintain a peaceful and cooperative environment. Yet, you can gain so much from people who have different opinions, if you can learn to view these situations as learning oppor- tunities and deal with them in an agreeable and professional way. In fact, research shows that successfully resolving disagreements and issues with work associates or in your personal life ultimately results in greater mutual respect and a more positive relationship.
At the completion of this module, participants will be able to:
 Identify personal hot buttons and their role in disagreements
 Give others the benefit of the doubt and cushion opinions for
greater acceptance
 Apply a formula for contributing ideas and disagreeing in an agreeable way
• Conflict Resolution
Creates harmony in stressful interpersonal situations and brings people together who have been separated by their differences.
• Communication
Advances the abilities of individuals and the organization through active listening supported with meaningful oral and written presentation of information.
• External Awareness
Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues that affect areas of responsibility.
Diversity: Global Travel and Culture
Primary Competency Categories:
Business travel is an integral and enriching part of most business careers. As your organizations become more global, you can ex- pect to spend periods of time in other countries and cultures as a part of advancing in our careers. Even within the borders of your own country, there can be many varied business cultures and com- mon practices. Learning to travel professionally and be culturally aware is a vital skill in today’s business environment. Plus, it is interesting and enlightening to learn about other people and cul-
At the completion of this module, participants will be able to:
 Understand the challenges of business travel to other coun- tries
 Learn basic guidelines for understanding global business cul- tures
 Develop more awareness of cultural differences
 Make a more professional impression in other countries
• Professionalism
Projects an image of maturity and integrity that creates credibility.
 Diversity
Appreciates and leverages capabilities, insights, and ide- as across a group of individuals diverse in culture, style, ability, and drive.
Ending a Successful Team
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
Today’s business professional typically serves on many teams simultane- ously. Not only do they work in their intact internal team, they might be involved in project teams, design or planning teams, development teams, strategic teams, vendor or customer teams, and others.
Some of these teams remain more or less intact for years, and others have a cycle that goes from beginning to end in a relatively short period. Teams with a shorter life-cycle might complete their team objective in only a few weeks or months.
At the completion of this module, participants will be able to:
 Establish closure to the team cycle
 Generate a lasting impression of team achievement and individual accomplish-
ment
 Identify potential leaders for upcoming and ongoing team projects
 Debrief and document team evolution and make recommendations for future team efficiencies
 Ensure team results/recommendations are adopted/carried forward in the organi- zation
• Teamwork
Organizes work tasks, people, and resources to deliver most effectively.
• Change Management
Seeks opportunities to redirect self, others, and the or- ganization to achieve results.
• Human Resource Management
Manages the process for aligning human capital with or- ganizational goals.