Page 49 - Dale Carnegie Course Catalog

Establishing an Effective Team
Primary Competency Categories:
Rarely are great business accomplishments the work of just one individual. The problems you face in your organizations are usually too complex to be solved by any one person or discipline. When it comes down to it, the ultimate goal of any team is to solve problems and get things done, whether you are in a project team, a vertical team, or a cross functional team.
You may be creating a new team or establishing a more effective team from an existing group of people. Regardless, you are collec- tively responsible for the ultimate outcome
At the completion of this module, participants will be able to:
 Incorporate a process for establishing an effective team
 Create a vision for the team
 Establish cohesive team dynamics
 Launch team accountability
• Attitude
Maintains a friendly, positive, and enthusiastic outlook.
• Teamwork
Organizes work tasks, people, and resources to deliver most effectively on organization goals.
EXPERIENCE INNOVATION
Primary Competency Categories:
Most organiza ons strive to be innova ve but very few know how to pursue such an intangible goal, much less measure it. Dale Carnegie recently performed extensive research on the major challenges to business growth. We found that companies who pursued innova ve approaches consistently outperformed the standard.
At the completion of this module, participants will be able to:
 Gain clarity on your company’s biggest obstacles to innovation
 Discover best practices for engaging employees and customers
 Learn the six trending approaches to innovation
 Gain trust and return business from your market through im- proved user experiences
 Engage your workforce by providing them with the environment they need to thrive
 Create an action plan to enable a new level of innovation in your organization
 Adaptability
Open minded. Demonstrates flexibility and a positive atti- tude when faced with changes.
 Change Management
Seeks opportunities to redirect self, others, and processes to transform the organization.
 Creative Thinking
Takes a fresh perspective to situations and considers un- orthodox ideas to resolve issues or explore opportunities.
External Partnerships
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
In today’s business environment, most organizations rely heavily on the expertise of external business partners. A typical business has multiple external partnerships operating simultaneously.
Managing external partnerships successfully requires commitment at all levels of the organization to plan carefully, communicate openly, follow through, and provide a profitable outcome for each partner.
At the completion of this module, participants will be able to:
 Determine the conditions for engaging external partners
 Establish mutual expectations
 Plan for successful team outcomes
 Enhance communication between internal and external partners
 Create a healthy ROI for all partners
 Teamwork
Organizes tasks, people, and resources to deliver most effectively.
 External Awareness
Sees things from multiple points of view. Keeps up to date with issues that affect responsibility.