Page 50 - Dale Carnegie Course Catalog

Focus and Discipline
Primary Competency Categories:
As leaders acquire more authority, organizing and prioritizing daily, weekly, and monthly responsibilities becomes progressively more demanding. Leaders are challenged by keeping track of obliga- tions, following-up on projects, attending to details, determining current status, and future planning. In addition, they are responsi- ble for monitoring the same issues regarding their team members.
At the completion of this module, participants will be able to:
 Organize for results
 Organize and prioritize using the Past-Present-Future model
 Organize our schedule, work, and life
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Accountability
Demonstrates personal responsibility. Holds self and others accountable for outcomes that are in alignment with the direction of the organization.
• Results-oriented
Passionate about winning. Dedicated to achieving all- win solutions to situations.
Handling Mistakes
Primary Competency Categories:
Leaders maintain the dignity of others during mes of con ict and change. The Dale Carnegie® Human Rela ons Principles provide a road map for this process. People don’t change; people grow. They accept new ideas and coaching readily if they feel their ideas and opinions are considered.
At the completion of this module, participants will be able to:
 Effectively handle mistakes using a human relations ap- proach
 Refer to the problem or situation in a professional way to more consistently retain valuable people and team empower- ment
 Maintain control by managing R.A.M.E. (Reasonable, Allowa- ble Margin of Error)
 Communication
Advances the abilities of individuals and the organiza- tions through active listening supported with meaningful oral and written presentation of information.
 Conflict Resolution
Creates harmony in stressful interpersonal situations and brings people together who have been separated by their differences.
How Can You Communicate with Diplomacy and Tact
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
When you meet with customers or colleagues, it’s helpful to be aware of your communication strengths and weaknesses. You might run little risk of offending anyone, but you tend to have difficulty being honest and convey- ing your message. Or you might hold things in and complain about situa- tions to non-involved parties. Either way, these tendencies build frustra- tion, and likely show up in less than professional behavior at the wrong
At the completion of this module, participants will be able to:
 Use a tried and true method to disagree agreeably
 Communicate more effectively through active listening
 Control your “hot buttons” and respond instead of react
 Present yourself in a powerful without intimidating
 Build your image as a strong, fair-minded leader
 Communication
Advances the abilities of individuals and the organiza- tions through active listening supported with meaningful oral and written presentation of information.
 Creative Thinking
Takes a fresh perspective to situations and considers unorthodox ideas to resolve issues or explore opportuni- ties.