Page 52 - Dale Carnegie Course Catalog
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Interpersonal Competence: Influence Change
Primary Competency Categories:
Organizations have a constant need for individuals who can posi- tively influence change. These team members carry the responsibil- ity of inspiring others to respond productively to opportunities, chal- lenges, or changes in priorities. In some cases, these individuals have formal leadership roles, and in other cases they are more in- formal leaders within the organization.
At the completion of this module, participants will be able to:
Identify opportunities to influence change in their organization
Learn and apply the principles for influencing behaviors and
attitudes
Commit to influencing positive change in their team
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organiza- tion.
• Conflict Resolution
Creates harmony in stressful interpersonal situations and brings people together who have been separated by
Lead Change without Authority
Primary Competency Categories:
Today’s workplace is in a constantly evolving environment of change. Gen- erally, you are encountering change in several areas of your career at the same time. In some situations you may be in the formal role of leading the change, but in many situations you are only one part of a wider change occurring in the organization.
Your opportunity is to be seen as leaders in driving organizational change, even though you may not be the sponsor or leader in the change process. Gaining a reputation as a change advocate positively impacts the way you are viewed within the organization. It also has a significant constructive effect on the satisfaction and motivation you feel in your careers.
At the completion of this module, participants will be able to:
Diagram your involvement with organizational change
Follow principles for leading change without authority
Understand your position in the Change Model
Maintain flexibility in dealing with change
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Change Management
Proactively seeks opportunities to redirect self, others, and the organization to achieve desired results.
Lead Effective Meetings
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
In a recent survey conducted by TNS Express for Genesys Conferencing, it was no surprise to find that many people bemoan meetings. In fact, 54% of those surveyed would rather mow the lawn than sit in a boring or unproduc- tive meeting! 41% would rather wash the kitchen floor, 26% would prefer to research car insurance rates, 25% chose going to the dentist over sitting in a meeting, and 23% would rather read the phone book. What does this tell us about meetings?
The fact is, however, that meetings are here to stay. They are a part of the corporate and organizational culture and when conducted and led effective- ly, can have a huge positive effect on an organization. Regardless of the complexity of the meeting, proper planning is essential to strengthen, short- en, enhance, and maybe even eliminate some meetings.
At the completion of this module, participants will be able to:
Generate participation in meetings by applying human relations princi- ples
Discover ways to build cooperation and positive results in meetings
Consider guidelines for meeting effectiveness before, during, and after
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their high- est skills and abilities, to achieve desired results.
• Interpersonal Skills
Displays a consistent ability to build solid relationships of trust and respect inside and outside of the organization.
