Page 51 - Dale Carnegie Course Catalog
P. 51
HOW SMART LEADERS CREATE ENGAGED EMPLOYEES
Primary Competency Categories:
As a Leader it is important to engaged employees with enthusi- asm, empowerment and confidence. Inspired employees will per- form better and are less likely to seek other employment.
At the completion of this module, participants will be able to:
· The Costs and Benefits of Employee Engagement
· What Makes For an Engaged Employee
· Actions that You Can Take to Engage Your Workforce
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Change Management
Proactively seeks opportunities to redirect self, others, and the organization to achieve desired results.
• Communication
Advances the abilities of individuals and the organization through active listening supported with meaningful oral
How to Win Friends & Influ- Primary Competency Categories:
Interpersonal relationships are as important as ever in today’s business world. Yet it can be difficult to balance strong leadership and likeability.
At the completion of this module, participants will be able to
Cooperate with others to achieve the unexpected
Invigorate people and business
Inspire confidence by establishing credibility
Influence and persuade others without the clout!
Recognize your hot buttons and maintain composure
Listen actively to ensure others feel appreciated
Give constructive feedback that doesn’t ruffle feathers
Set your own unique talents in motion
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Change Management
Proactively seeks opportunities to redirect self, others, and the organization to achieve desired results.
• Communication
Advances the abilities of individuals and the organization through active listening supported with meaningful oral and written presentation of information.
Internal Conflict Resolution
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
50
LEADERS WHO BUILD AMAZING SERVICE
When the elder John D. Rockefeller was setting up the Standard Oil Company, he said, “The ability to deal with people is as pur- chasable a commodity as sugar or coffee, and I will pay more for that ability than for any other under the sun.”
The ability to deal with people is even more important today with the pressures of your fast-paced environments. Being able to han- dle conflict in a productive way is frequently mentioned as one of the most challenging skills for people.
At the completion of this module, participants will be able to:
Understand reactions to conflict in order to better manage atti- tudes
Analyze conflict situations to determine best approach to achieve desired outcomes
Develop conflict resolution strategies that foster teamwork
• Conflict Resolution
Creates harmony in stressful interpersonal situations and brings people together who have been separated by their differences.
