Page 53 - Dale Carnegie Course Catalog
P. 53
Leadership Communications
Primary Competency Categories:
The central role of leadership is communication. In order to inspire, energize, and organize the efforts of a team, leaders need to com- municate through listening, facilitating, and speaking. Leaders not only communicate their message, they are their message, by their preparedness, enthusiasm, skill, and confidence.
At the completion of this module, participants will be able to:
Define the elements of leadership communications
Strengthen leadership listening skills
Lead and facilitate communications in meetings
Speak as a leader
• Communication
Advances the abilities of individuals and the organiza- tions through active listening supported with meaningful oral and written presentation of information.
• Leadership
Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Professionalism
Projects an image of maturity and integrity that creates credibility.
Leadership Styles and Tendencies
Each of us has our own unique style, or leadership style. When we interact with others who have a similar leadership style, communi- cation is relatively easy. When we deal with others who have dif- ferent leadership styles from ours, communication and cooperation can be challenging. The most important element of working across different leadership styles is our flexibility; our willingness and our ability to see things from the other person’s point of view.
At the completion of this module, participants will be able to:
Identify the characteristics of four Leadership styles
Assess our own zone
Work more effectively across zones
Develop a greater understanding of other Leadership styles
Primary Competency Categories:
• Leadership
Drives business results by aligning the vision, mission,
and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Adaptability
Open-minded to new ideas. Demonstrates flexibility when faced with changes in work expectations and envi- ronment. Responds to situations while maintaining a pos- itive attitude.
• External Awareness
Sees things from multiple points of view. Is mindful of how actions impact others. Keeps up to date with issues
Leadership Training for Managers
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
52
LEADERS WHO BUILD AMAZING SERVICE
In today’s competitive environment, leaders must deal with rapid change and a multigenerational workforce, while producing more results with fewer re- sources.
The shift from managing to leading is due to recognition that leadership principles impact organizational success. Teamwork, bottom-up idea generation, alignment, loyalty and commitment make the difference be-
At the completion of this module, participants will be able to:
Identify the qualities of a good leader
Understand the five drivers of leadership success
Master the 8-step planning process
Align performance goals with strategy
Master different methods of problem analysis and decision-making
Use human relations principles to develop teamwork and trust
• Leadership
Drives business results by aligning the vision, mission,
and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Teamwork
Organizes work tasks, people, and resources to deliver most effectively on organization goals.
