Page 3 - Mahindra Jump Start
P. 3
ON-LINE TRAINING
SERVICE SALES
Customer Loyalty Program Your Store is Your Billboard
In this module, learn how to move a service customer This module shares some simple tips on how to
to a customer who purchases their next product from maximize the outside appearance of the
your dealership. dealership, without spending tons of money.
The Check in Process Showroom or Warehouse
This module focuses on the specific steps used to This module focuses on the importance of
check-in equipment in the proper way to improve the showcasing and how less equipment will add
flow of work through the shop. important dollars to the dealer’s profit.
The Triage Process Listen and Learn
This module covers the specific steps for the triage This module walks through the 4 key questions to
process and how it will expedite equipment repair. ask every customer.
The Service Coordinator Let the Show Begin
This module focuses on the importance of the Service In this module, you will learn how to better involve
Coordinators' role and outlines the specific duties and engage the customer in the demonstration
they perform daily. process.
The Service Process Your Price is Too High
This module focuses on the specific steps needed to This module demonstrates simple steps on how to
create a service process that drives quick turn times overcome basic objections and move customers
and strong customer contact. into a buying position.
Compensation Plan
This module walks you through how to create a
performance based compensation plan for your
service team. MANAGEMENT
Vision
PARTS This module focuses on the importance of having
a plan for success and the benefit of having your
employees involved in the process.
Customer Experience Expectations
This module gives you specific ways to “WOW” your This module shows the value of outlining
customers at the parts counter. employee expectations and how to continually
Transaction Time reinforce those expectations.
This module looks at simple ways to make it easy for Finding and Hiring
counter staff to identify and find parts and reduce This module shares specific ideas on how to find
transaction time. those "hard to find" service and parts employees.
Fill Rates Measuring Performance
In this module, we will walk through specific ways that This module focuses on the benefits of measuring
a parts department can improve their fill rate, without and monitoring performance by department and
adding more dollars to their inventory. employee.
Upselling and Cross Selling Managing Customer Relationships
This module focuses on the importance of upselling This module shows how to move a difficult
customers on parts they need to help them maintain customer to one who is excited about doing
their equipment in the optimal condition. business with you.
Special and Emergency Parts Employee Turn-Over
This module walks through how to create a This module focuses on reducing employee
well-defined process for handling special orders. turn-over and creating compensation plans for
Parts Compensation employees in supporting roles.
This module outlines a specific bonus program for the
parts department.
