Page 4 - Mahindra Jump Start

ON-SITE VISIT

PRE-VISIT

A BCI advisor will be in touch by phone to answer questions and to gather information regarding the
dealership’s current process with the online training and implementation of the service processes. The BCI
advisor will discuss the on-site visit and how to move the dealership forward by implementing the best practices
presented in training.

DEALERSHIP TUNE-UP

Day One
The first day at the dealership, your BCI advisor will meet with your team and answer any questions they have
about the processes. They will then spend time, hands-on, in the service department, observing the processes,
the flow of paperwork, parts and equipment in and out of the department, making recommendations,
coaching and encouraging the team.

Day Two
The focus of day two is both the parts and sales departments.
Parts: Your BCI Advisor will work with the parts manager to understand their processes, and provide any
feedback that could help make them more efficient and profitable. They will also discuss any breakdown in
communication that might be happening with service.
Sales: The goal of the dealership is to have your customers walk away with a “WOW” experience and the BCI
Advisor will come alongside the sales team to help make that happen!

Day Three
On the third day, the BCI Advisor will meet the management team to discuss any employee issues,
compensation programs and to outline the goals of the departments.

After the on-site visit, you will be placed
in a Dealer Success Group, where you
will work with your advisor for twelve
months to continue to implement the
processes in your dealership.